{"id":482,"date":"2023-04-09T00:13:39","date_gmt":"2023-04-09T05:13:39","guid":{"rendered":"https:\/\/kentprotect.com\/?p=482"},"modified":"2023-04-09T07:30:27","modified_gmt":"2023-04-09T12:30:27","slug":"breach-report-tallahassee-memorial-suspected-ransomware-attack-affects-20000cripples-hospital-for-weeks-diverts-ambulances-involves-fbi-and-suspends-certain-operations","status":"publish","type":"post","link":"https:\/\/kentprotect.com\/index.php\/2023\/04\/09\/breach-report-tallahassee-memorial-suspected-ransomware-attack-affects-20000cripples-hospital-for-weeks-diverts-ambulances-involves-fbi-and-suspends-certain-operations\/","title":{"rendered":"Breach Report: Tallahassee Memorial suspected ransomware attack affects 20,000+, &#8220;cripples&#8221; hospital for weeks, diverts ambulances, involves FBI, and suspends certain operations"},"content":{"rendered":"<div class='booster-block booster-read-block'><\/div>\n<p class=\"wp-block-paragraph\">(Image source: Yelp &amp; Tallahassee Memorial HealthCare, n.d.)<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>One-sentence summary: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare suffered a suspected ransomware attack in January 2023, affecting over 20,000 patients after having its operations significantly disrupted for weeks.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Who was involved?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare, 20,000+ patients, FBI, Florida Department of Law Enforcement, and a threat actor. <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>What was the timeline?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">January 26, 2023: Breach starts<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">February 2, 2023: Breach ends<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">February 3, 2023: Tallahassee Memorial Healthcare detects the breach. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">February 7, 2023: Tallahassee Memorial allegedly is &#8220;still using pen and paper&#8221; (Andrews, 2023)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">February 14, 2023: Tallahassee Memorial HealthCare reports finally transitioning back to electronic medical records<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">February 15, 2023: Tallahassee Memorial HealthCare reports health IT systems are fully operational and &#8220;restored&#8221; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">March 31, 2023: Tallahassee Memorial Healthcare begins victim breach notification <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>What occurred?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare faced a cyber intrusion on January 26, 2023, lasting less than a week (Tallahassee Memorial HealthCare, 2032d). Although the full details of the attack have not been disclosed by Tallahassee Memorial, credible sources have attributed the attack to a ransomware attack (Schorsch, 2023). Despite the short half-life of the attack, the operational disruption was apparent (HIPAA Journal, 2023; Wadhwani, 2023). Ambulances were diverted and non-essential services were stopped (HIPAA Journal, 2023). The FBI and Florida Department of Law Enforcement were also allegedly involved and assisting with the breach investigation (Burlew, 2023). Hospital employees were reportedly required to take PTO (Murphey &amp; Kaplan, 2023). Medical records were required to be performed via pen and paper for weeks before systems were restored (Andrews, 2023; Tallahassee Memorial HealthCare, 2023a; Tallahassee Memorial HealthCare, 2023b). Finally, Health IT systems were fully restored almost two weeks after the breach was detected (Tallahassee Memorial HealthCare, 2023c). As a result of the breach, over 20,376 patients are potentially affected via certain information, including: &#8220;names, addresses, dates of birth, Social Security numbers, health insurance information, medical record numbers, patient account numbers, and\/or limited treatment information related to care received at TMH&#8221; (HHS, 2023; Tallahassee Memorial HealthCare, 2032d). <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Estimated costs:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Associated incident response costs, &#8220;independent experts,&#8221; M-F call center, breach notification costs, operational disruption costs, potential lost business, victim identity services<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Involved laws: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Federal: HIPAA and HITECH<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Root cause: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TBA or N\/A (see disclaimer)<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Lessons learned: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TBA or N\/A (see disclaimer)<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Sources: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Andrews, L. (2023, February 7). <em>Major hospital system in Florida STILL using pen and paper after cyberattack<\/em>. Mail Online. Retrieved April 8, 2023, from https:\/\/www.dailymail.co.uk\/health\/article-11723557\/Major-hospital-Florida-using-pen-paper-cyberattack.html#:~:text=Hospital%20system%20in%20Florida%20is,cyber%20hack%20on%20IT%20system&amp;text=Tallahassee%20Memorial%20HealthCare%2C%20which%20serves,had%20been%20hacked%20last%20Thursday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Burlew, J. (2023, February 6). <em>FBI working with TMH to \u201cassess the situation;\u201d computers still offline after cyber incident<\/em>. Tallahassee Democrat. Retrieved April 8, 2023, from https:\/\/www.tallahassee.com\/story\/news\/local\/2023\/02\/06\/fbi-working-with-tallahassee-hospital-computers-remain-offline\/69875905007\/<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HHS. (2023, March 31). <em>U.S. Department of Health &amp; Human Services &#8211; Office for Civil Rights<\/em>. Breach Portal: Notice to the Secretary of HHS Breach of Unsecured Protected Health Information. Retrieved April 8, 2023, from https:\/\/ocrportal.hhs.gov\/ocr\/breach\/breach_report.jsf<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HIPAA Journal. (2023, February 6). <em>Tallahassee Memorial HealthCare Diverts Ambulances Due to Cyberattack<\/em>. Retrieved April 8, 2023, from https:\/\/www.hipaajournal.com\/tallahassee-memorial-healthcare-diverts-ambulances-due-to-cyberattack\/<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Murphey, J., &amp; Kaplan, K. (2023, February 9). <em>TMH employee: remote workers forced to use PTO during cybersecurity incident<\/em>. https:\/\/www.wctv.tv. Retrieved April 8, 2023, from https:\/\/www.wctv.tv\/2023\/02\/09\/tmh-employee-remote-workers-forced-use-pto-during-cybersecurity-incident\/<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Schorsch, P. (2023, February 10). <em>Tallahassee Memorial HealthCare making progress after suspected ransomware attack<\/em>. Florida Politics &#8211; Campaigns &amp; Elections. Lobbying &amp; Government. Retrieved April 8, 2023, from https:\/\/floridapolitics.com\/archives\/585686-tallahassee-memorial-hospital-victim-of-suspected-ransomware-attack\/<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare. (2023a, February 9). <em>Update on IT Security Event Thursday, Feb. 9, 2023 Tallahassee, Florida (FL), Tallahassee Memorial HealthCare<\/em>. Retrieved April 8, 2023, from https:\/\/www.tmh.org\/news\/2023\/update-on-it-security-event-thursday-feb-9-2023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare. (2023b, February 14). <em>Progress on IT Security Event Tuesday, Feb. 14, 2023 Tallahassee, Florida (FL), Tallahassee Memorial HealthCare<\/em>. Retrieved April 8, 2023, from https:\/\/www.tmh.org\/news\/2023\/progress-on-it-security-event-tuesday-feb-14-2023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare. (2023c, February 15). <em>Progress on IT Security Event Wednesday, Feb. 15, 2023 Tallahassee, Florida (FL), Tallahassee Memorial HealthCare<\/em>. Retrieved April 8, 2023, from https:\/\/www.tmh.org\/news\/2023\/progress-on-it-security-event-wednesday-feb-15-2023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tallahassee Memorial HealthCare. (2023d, March 31). <em>Notice to Patients Regarding IT Security Event Tallahassee, Florida (FL), Tallahassee Memorial HealthCare<\/em>. Retrieved April 8, 2023, from https:\/\/www.tmh.org\/news\/2023\/notice-to-patients-regarding-it-security-event<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wadhwani, S. (2023, February 7). <em>Cyberattack Cripples Florida Hospital\u2019s Emergency Treatment Ability<\/em>. Spiceworks. Retrieved April 8, 2023, from https:\/\/www.spiceworks.com\/it-security\/security-general\/news\/tallahassee-memorial-healthcare-cyberattack\/<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yelp &amp; Tallahassee Memorial HealthCare. (n.d.). <em>l.jpg<\/em>. Yelp. https:\/\/s3-media0.fl.yelpcdn.com\/bphoto\/mKrNgYapHvTkN564WZgn7Q\/l.jpg<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Breach Report: Tallahassee Memorial suspected ransomware attack affects 20,000+,&quot;cripples&quot; hospital\" width=\"640\" height=\"480\" src=\"https:\/\/www.youtube.com\/embed\/SR8TrjUG_Qk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">YouTube\/Blog Notification Post<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>(Image source: Yelp &amp; Tallahassee Memorial HealthCare, n.d.) 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